WhatsApp Request Workflow for n8n

EDITABLE WORKFLOW DOWNLOADS / Your instance. Your accounts. Your workflow.

Request Desk — n8n Workflow PackTurn a WhatsApp conversation into a request someone can work on.Choose your editionBaseThree-question inbound intake, explicit YES, verified Sheet row and acknowledgement.

Three configurable, rule-based questions

Sender confirmation before the request is marked complete

Request recording, duplicate-event handling and supported recovery

Start a new request with NEW after the previous request is closed

Gold PlusAdds private Telegram staff claim, reviewed reply, close and controlled restart.

Private Telegram staff queue with an accept action

Recorded ownership and a persistent automation pause

Confirmed staff replies, explicit close and resume actions

What you receiveA ZIP for the edition selected: editable, inactive n8n workflow JSON, setup instructions, configuration examples, sample inputs and verification/recovery guidance. Runtime software, app accounts, hosting and implementation services are not included.Before you chooseBase requirements

Your n8n instance, PostgreSQL database and public HTTPS webhook

An authorised Meta WhatsApp Cloud API number and app

Google Sheets access and configured request questions

Additional Gold Plus requirements

Your Telegram bot and private staff chat

Authorised operator IDs and handoff rules

Compatibility: tested with n8n 2.43.5 and PostgreSQL 17. Other runtime versions and n8n Cloud have not been qualified. You connect and authorise your own accounts.Known limits

Not a shared inbox. No voice/images, campaigns or outbound template messages. Native ingress and Telegram transport unqualified.

Not included

Personal WhatsApp or Twilio

Voice notes, attachments or an open-ended AI chatbot

Outbound campaigns or free-text replies outside the permitted window

A full two-way shared inbox

Evidence and activationBusiness logic tested in real n8n using simulated external services. This does not verify live OAuth, vendor permissions, app-plan eligibility or account-specific behaviour. Use the included acceptance steps with synthetic data before activating your configured installation. No sales, revenue or time-saving outcome is promised.Licence, support and refundsOne-entity licence — your own business or one named client. One purchase covers one legal entity’s internal operations, including its development, testing, staging and production environments. Name that entity when adding the pack to your cart. You may charge for configuration, installation, handover of the adapted solution and support for that entity. Its staff and contractors may work on its behalf. Another client requires another licence. Standalone ZIP resale, source-pack redistribution, PLR and MRR are excluded.Setup and maintenance: 30 calendar days of email setup guidance in English or Italian from delivery, plus 12 months of corrective maintenance for the purchased release. Our target for a first substantive response is two Italian business days; this is not a guaranteed resolution time or 24/7 service. Custom implementation, new features and permanent compatibility with all future versions are not included. Mandatory legal rights remain unaffected.Refunds: No voluntary change-of-mind refunds. Mandatory rights and remedies remain unaffected; see our refund policy.Read the workflow licence, setup and support terms, digital delivery and refund policy and terms of sale before purchase.Independent original workflow pack. Product names identify intended compatibility; no affiliation or endorsement.Enable JavaScript to select your edition and enter its licensed entity before purchase.