Compatibility, setup and support

Policy version: WL-S1-2026-10-16.

Workflow Library is operated by TRUST DIGITAL AGENCY DI FALBACI ALESSIO, impresa individuale (sole proprietorship).

Registered business address: Via Rampa delle Palme 2, 00060 Castelnuovo di Porto (Roma), Italy. VAT No. IT17062731009. Business Register of Rome; REA RM-1695490.

Support and privacy contact: support@workflowlibrary.store.

Included service

• 30 calendar days of setup guidance, beginning when the purchased files are supplied: email help in English or Italian for the documented installation, credential connection steps, mappings, supplied examples and acceptance procedure.
• 12 months of corrective maintenance for the purchased release, beginning on delivery: reporting and correction of reproducible defects in the supplied files or instructions, and reasonable compatibility corrections needed to preserve the originally advertised features for the named supported environment. If we cannot restore an included feature within a reasonable time without significant inconvenience, we will offer an appropriate remedy, including an affected-product refund where applicable.
• First substantive reply target: two Italian business days, Monday–Friday excluding Italian public holidays. This is a response target, not a guaranteed resolution time or a 24/7 monitoring service. We will tell you if investigation needs longer. Refund and statutory deadlines are not extended by this target.
• Included corrections are delivered by email/download update with release notes. This is not a promise of new features, support for all future major versions or perpetual service maintenance.

For a client implementation, the purchaser/implementer is our support contact. Handing the configured copy to the authorised client does not start a second guidance window. The client retains the rights granted in the licence and any applicable mandatory rights.

These commercial periods do not shorten statutory rights, required security/conformity updates, or the period for bringing a claim under applicable law. A consumer can report a defect or exercise a legal remedy after the 30-day guidance period or 12-month commercial period where the law permits. We do not charge for mandatory defect remedies.

Check these requirements before purchase

The product page and included compatibility manifest identify the pack/edition and release, supported n8n environment, database where needed, connected apps, account/API access requirements, permissions, paid dependencies, configuration work, intended behaviour and known limits. They also identify what was actually tested. A service subscription or API permission is not included in the download.

The present qualification environment is n8n 2.43.5 and, for packs requiring it, PostgreSQL 17. Compatibility with other versions/hosting modes must be established for the particular release; these version numbers alone do not certify a product.

Current evidence limitation: the files have import, structural and specified laboratory checks with synthetic data. Selected request contracts were checked against official documentation. Authentication, permissions, account plans and responses on live third-party services have not been validated with real provider accounts. The exact release record identifies coverage and omissions; not all packs have identical test coverage.

Safe first use

Import inactive. Follow the guide, connect your own authorised accounts and run the included file-integrity check, any pack-specific preflight supplied, and the documented synthetic acceptance procedure. Verify recipients, destinations, costs and approval steps before activation. A passing local check does not establish live authentication or all provider permissions. Keep backups and review generated content where required, especially AI-generated drafts.

How we handle a problem

Email the order reference, pack/edition/version, n8n version, affected step and a redacted error or reproducible synthetic example. Do not send passwords, access tokens, signing secrets or unredacted customer records. We may request proportionate diagnostic cooperation; unrestricted access to your accounts is not a condition for considering a complaint.

We distinguish defects in our files/instructions from missing account permission, a customer modification or a provider restriction. A modification does not cancel unrelated rights. An undisclosed dependency, misleading compatibility claim or inaccurate instruction is not excused by calling it a third-party issue.

Custom installation, hosting, migrations, ongoing operation, training courses, new features, complex customer-specific redesign and incident response are outside the included guidance. Any separately priced work requires a separate agreement before it begins. We will not make automatic paid changes to your accounts.

What is promised

We supply the functions described for the purchased edition under its disclosed requirements, subject to applicable conformity standards. We do not promise revenue, profit, conversion uplift, a fixed number of hours saved, a particular AI answer or uninterrupted third-party availability. Those limits do not excuse missing promised functionality.