Digital delivery and refunds

Policy version: WL-R2-2026-10-17. No voluntary change-of-mind refunds. Mandatory legal rights are preserved.

Workflow Library is operated by TRUST DIGITAL AGENCY DI FALBACI ALESSIO, impresa individuale (sole proprietorship).

Registered business address: Via Rampa delle Palme 2, 00060 Castelnuovo di Porto (Roma), Italy. VAT No. IT17062731009. Business Register of Rome; REA RM-1695490.

Support and privacy contact: support@workflowlibrary.store.

Digital delivery

You receive the pack and edition shown in your order as a downloadable ZIP archive. No physical item is shipped. We provide a download link by email after payment is confirmed, normally within a few minutes. If it has not arrived within one hour, check your spam folder and contact support@workflowlibrary.store with the order reference. Delivery problems do not reduce your legal rights.

Please download and retain your own backup. We provide replacement access for at least 12 months after delivery, without limiting longer rights required by law. The files do not create app accounts, supply credentials, subscribe you to a provider or activate a workflow. Prerequisites and paid third-party costs are listed on the product page.

Change-of-mind purchases

We do not offer voluntary refunds for a change of mind. Please review the product description, included files, software requirements, third-party costs and licence before purchasing. This is not an exclusion of refunds or other remedies required by applicable law.

This policy applies prospectively to purchases made after these conditions are shown before payment. Orders already placed remain governed by the refund policy and commercial commitments agreed for those orders. This policy does not retrospectively remove an earlier refund promise.

Consumer withdrawal rights

Where applicable consumer law grants a right of withdrawal, it remains available unless its lawful conditions for exclusion have actually been satisfied. EU consumers normally have 14 calendar days from conclusion of an online digital-content contract to withdraw without giving a reason. These EU rules are not represented as automatically applying to every customer outside the EU. Applicable UK and other mandatory consumer rights are also preserved.

For paid digital content supplied without a tangible medium, an applicable EU right of withdrawal may be lost only once performance has begun after the consumer has given prior express consent to begin during the withdrawal period, acknowledged that this loses the right of withdrawal, and received the required contract confirmation on a durable medium. Downloading a file, accepting general terms or reading this policy alone does not establish that these conditions have been met. This policy does not assert that any customer's consent or acknowledgement has already been collected. If the required conditions have not been satisfied, the applicable withdrawal right remains available.

To exercise an applicable withdrawal right, use any withdrawal function available on the site or send an unequivocal statement by email or post to the contact below. The form below is optional. A reason is not required for a valid statutory withdrawal. We will confirm receipt electronically on a medium you can keep and process reimbursement in the time and manner required by applicable law. A valid statutory refund is not conditional on completing troubleshooting or accepting store credit, and we do not impose a refund-processing fee.

Optional withdrawal form

To: TRUST DIGITAL AGENCY DI FALBACI ALESSIO, Via Rampa delle Palme 2, 00060 Castelnuovo di Porto (Roma), Italy; support@workflowlibrary.store

I/We give notice that I/We withdraw from the contract for: [pack/edition].

Order reference: [reference]. Ordered on: [date].

Consumer name and address: [details]. Date: [date].

Signature: only for a paper submission.

Defects, missing content and later problems

The absence of a voluntary change-of-mind refund does not remove your rights if content is not delivered, the wrong files are supplied, or the content has a defect or materially differs from its description. Contact support@workflowlibrary.store with the order reference and a description of the problem. Depending on applicable law and the circumstances, you may be entitled to correction, a proportionate price reduction, termination or a refund. These rights are not limited to 14 days and are not lost simply by downloading, importing or modifying unrelated parts of the files. Statutory payment-dispute rights are not limited by this policy.

We will assess the reported issue against the supplied release, instructions, advertised features and legal requirements. A provider change, unsupported environment or customer modification is not an automatic excuse for an undisclosed dependency or a defect in our own material. You are not required to accept repeated unsuccessful repairs where the law entitles you to another remedy. Support response targets do not extend statutory deadlines.

Licence following a refund

A full refund ends the licence for the refunded files. Stop using and delete the files and copies as explained in the licence. A partial refund affects only the clearly identified refunded material. We do not require impossible proof of deletion or use that request to delay a statutory refund. Ordinary records and outputs already lawfully produced need not be deleted merely because the licence ends.